Refund policy

At Nyla, we stand behind the quality of every abaya we create. If you’re not fully satisfied with your purchase, we’re here to help.

Eligibility for Return

You may request a return within 7 days of receiving your order if:

  • The item is unused, unwashed, and unworn

  • The product is returned with all original tags and packaging

  • The item is in resellable condition

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Inner slips

  • Hijabs

  • Sale / discounted items

  • Accessories

  • Items purchased during special promotions (unless defective)

Exchange Policy

If you received the wrong size or a defective item, we will exchange it at no additional cost.

Refund Method

Refunds are processed as:

  • Store credit (fastest)

  • Refund to the original payment method (processing times may vary by bank)

Shipping charges are non-refundable.

Damaged / Defective Items

If your item arrives damaged, please contact us within 48 hours with:

  • Order number

  • Photos of the defective item

  • Packaging images

How to Start a Return

Email us at: support@nylalondon.com
 Subject line: Return Request – Order #XXXX